Doing business with U.S. Balloon

Doing Business with U.S. Balloon Co.
How to Order • Payment Methods • Pricing • Delivery

U.S. Balloon is a business-to-business distributor. We only sell balloons wholesale. A Tax ID# is required to become a customer or to receive a catalog.

For NY State businesses, a completed Resale Certificate is required. You can download a Resale Certificate. You'll need Adobe Reader to view PDFs. If you don't have Adobe Reader, you can download it free from Adobe.com.

For new businesses applying for a Resale Number, we will charge NY State sales tax on your order and refund it to you upon receipt of a completed Resale Certificate within 90 days of purchase. After 90 days, you must apply to NY State for a refund.

New Account first-time order minimum is $200.

How To Order

Our goal is to ship your order on the same day it’s placed and we’re 98% successful! All orders must be credit-cleared by 5:00 PM EST to be targeted to ship the same day.* Orders placed after 5PM will be processed on the next business day. There is no additional charge for same day shipping.

Phone Orders can be placed Monday-Friday between 9:00 am – 5:00 PM EST by calling 800.285.4000.

Please be ready with the following information when you call to place your order:
  • Account#
  • Form of payment
  • Shipping Address (if different from Bill-to on the account)
  • List of USB item codes
  • Unique Purchase Order# (if your store uses Purchase Order#s)
  • Requested In-Store Arrival Date (you can choose the arrival date of your order)

Once an order is sent to processing, it cannot be changed or canceled. Our order-filling process is designed for maximum efficiency and, therefore, cannot be interrupted.

Fax Orders using our Faxable Order Form (PDF).

Faxed orders shipping UPS that are received by 1 PM EST and credit-cleared by 5 PM EST are targeted to ship same day.* Fax the completed order form to 800.832.9872.

Email Orders using the Emailable Order Form (Excel).

Email Orders shipping UPS and received by 1 PM EST and credit-cleared by 5 PM EST are targeted to ship the same day.* Email the completed order form to csdept@usballoon.com

Online Orders can be placed at www.usballoon.com

Simply set up a U.S. Balloon Web Ordering Account if you don’t already have one, and start shopping. Please note that your online account is an addition to your regular account where you phone, fax or email orders. Online orders shipping UPS that are received by 1PM EST and credit-cleared by 5 PM EST are targeted to ship same day.*

EDI Ordering is available. For additional information, email edi@usballoon.com

*For orders shipping Federal Express, orders received after 3:00 PM will ship the next business day.

Delivery

We offer FREE UPS Ground Shipping for orders over $200* that are shipped within the U.S. and Canada. (Includes Alaska, Hawaii and Puerto Rico Ground Service Only.)

• Orders of less than $200* will receive a service charge of $7.75 per box.
• Orders shipped to a residential address will receive an additional service charge of $2.75 per box.
• Shipping times vary based on location within the U.S.; deliveries are made typically within one to five business days from day of shipment.
• Customers may upgrade to UPS Next-Day Air, 2-Day Air, or 3-Day Select by calling 800.285.4000 or emailing csdept@usballoon.com. Additional charges will apply.

*Based on the amount of shippable merchandise at the time your order is placed.

1. We can ship orders to a freight forwarder of your choice, within the U.S. (we cannot select one for you). We offer FREE UPS Ground Shipping for orders over $200 that are shipped within the U.S. and Canada.

2. You can arrange for your freight forwarder to have your order picked up at U.S. Balloon Co. You would need to arrange for payment to your freight forwarder. Simply ask your customer service rep to set your order as a pick-up and we will have your order and documentation ready.

3. Ship directly to your location via UPS International. UPS International offers two service levels:
1. Expedite 5-Day Service, where available.
2. Express 3-Day service, where available.

For web, fax, and email orders: a representative will send you a copy of your order, including shipping charges, for your review and approval.

U.S. Balloon is not responsible for customs charges, taxes and duties.
Freight charges may appear on your credit card statement as a second charge.

Balloon distributor delivers within two business days coast-to-coast
Deliveries are made typically within one to five business days from day of shipment.

Payment Methods

Credit Terms are available. Download the U.S. Balloon Credit Application, fill it out and fax to 800.832.9872.

Remittance Address
U.S. Balloon Mfg. Co., Inc.
P.O Box 823448
Philadelphia, PA 19182-3448

Credit Card. We accept Visa, MasterCard, American Express and Discover.

Please have the credit card number, expiration date, security code, the name on the card, and the billing address ready when you call to place an order.

Check by Phone. Just have a check #, your checking account number and bank routing number ready when you call. There is no need to ever mail in a check! Your payment will be processed during the call.

Note: Information may be displayed differently. Please have your check on hand when you call.

Wire Transfer. Call the Credit Department for instructions: 800.285.4000.

Pricing
We publish one price in our catalog and volume discounts are available!

The more you order, the more you save!
• Order over $500, and receive 5% off your total order*
• Order over $1000, and receive 10% off your total order*

Please note:
All orders of less than $200 will receive a shipping charge of $7.75 per box. We do not require a minimum amount to place an order for existing customers. Minimum opening order for a new customer is $200.

We offer FREE UPS Ground Shipping for orders over $200*. See our Delivery Policies for full details.

*Order amounts are based on the amount of in-stock, shippable merchandise at the time your order is placed.

Prices are subject to change without notice.
Also, please note that typoes do happin [like that one there!]. U.S. Balloon is not liable for typographical errors.

Policies

Liability Policy
Management reserves the right to decline any order deemed out of the ordinary in terms of service or special handling.

Your sole and exclusive remedy against U.S. Balloon is limited to the return or the replacement of said merchandise. You shall have no right against U.S. Balloon for incidental or consequential damages, like loss of expected party-decorating profits, etc.

Also, please note that typoes do happin [like that one there!]. U.S. Balloon is not liable for typographical errors.

Discrepancies and Requests for Credit
Any request for credit due to discrepancies between what was ordered and what was shipped must be made within five business days from the date of delivery. Call Customer Service at 800.285.4000, or submit an Emailable Claim Request Form (Excel) or Printable Claim Request Form (PDF).

Quality Policy
U.S. Balloon is committed to supplying only top-quality merchandise. As with any product in the novelty business, especially with balloons, there is a small percentage of incidental damage arising from handling and displaying of the product. U.S. Balloon does not issue credit for miscellaneous or accumulated product defects.

If there is a manufacturer's defect, we will replace merchandise or credit your account–no questions asked. Please call Customer Service at 800.285.4000, or submit an Emailable Claim Request Form (Excel) or Printable Claim Request Form (PDF). All claims must be made within 90 days from date of purchase.

Returns
Unauthorized returns will not be accepted. There will be a 25% restocking charge for refused orders.

Damaged Delivery
Check your boxes for damage before you sign for them. If there is outer carton damage, mark “damaged” on the driver’s record before you sign. Call Customer Service immediately at 800.285.4000 for instructions on how to file a claim. You can also refuse the shipment due to damage. Please call Customer Service immediately if you refuse the order.

Shortages and Incorrect Items
Open your boxes immediately upon delivery. Claims for shortages, damage, or incorrect items must be made within five business days from date of delivery. Please call Customer Service at 800.285.4000, or submit an Emailable Claim Request Form (Excel) or Printable Claim Request Form (PDF).